Guest Feedback Program
The best way to know how well our portfolio hotels are
doing is to ask our guests. We provide a hotel evaluation tool that
our properties can easily administer to each of their guests to
measure performance and engage in continuous quality improvement.
Our guest feedback program provides immediate feedback so that our
hotels can take immediate corrective actions. We also advise our
hotels on steps to implement change.
Quality Control Services
Driftwood Hospitality takes a comprehensive look at the operation
of the hotel from its guests’ perspective. We follow the path of
the guest from first encounter via phone or website through the
entire guest experience. Our approach includes the specifics our
hotels need to make meaningful customer service decisions. How long
does it take for someone to pick up the phone at the front desk?
Are staff name tags clearly stated? Are rooms kept tidy and drawn
by a certain time of the day? These questions and many others are
critical to meeting and maintaining the Driftwood Hospitality Management
requirements. As a part of our service, we also evaluate cash handling,
food ticket and beverage control and other critical auditing processes.
Safety Audit
Our loss prevention specialists are trained to evaluate a property
from total loss prevention and assist in identifying "hot"
spots on safety. We provide our portfolio hotels with complete training
programs for the hotel managers and line employees. In addition,
we provide manuals and programs for the ongoing maintenance of the
property safety program.
Manager on Duty Program
We provide comprehensive, individualized "manager on duty programs"
including policy manuals, procedures and reports.
Employee Survey Program
Positive employee morale translates into positive customer experiences.
Our survey tool enables our portfolio hotels to determine employee
moral. This objective survey determines areas of opportunity, weaknesses
and strength among the property workforce. It enables the hotel
general managers and executive staff to take constructive action
to ensure maximum productivity and customer service.
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